Warranty

1 YEAR MANUFACTURER WARRANTY

Our products are made with the utmost care and expertise: we warrant that all Jemma Bowers pieces purchased from us will be free from manufacturing defects. If you believe your item has a manufacturing defect, please do not wear the piece and contact us as soon as possible to arrange a consultation to inspect your jewellery. This warranty is valid for 1 year from the date you receive your finished piece.

If the damage to your jewellery is indeed due to a manufacturing defect, we will repair the merchandise or replace it if appropriate without charge. Please kindly note that due to the bespoke, one of a kind nature of materials used, we cannot always guarantee a perfect match to the original in case of having to replace a component of the piece or the piece in its entirety. We will always try our best to provide you a piece as close as possible to the original.

Our 1 year Manufacturer Warranty covers any manufacturing defects but this warranty does not cover damage from normal wear and tear from everyday use. Please see Conditions and Exclusions list below. If after inspection, the damage is deemed not caused by a manufacturing defect, we will contact you and explain what repair options are available to you, and at what cost.

Any work done to your Jemma Bowers piece (repair, sizing, any other service) by someone other than us, without prior consultation and agreement with us, will void your Manufacturer warranty.

Please kindly note that the majority of materials we work with are organic, and thus by nature irregular: variations in natural characteristics and colours of gemstones are completely normal, and part of the unique character of your Jemma Bowers piece. Very slight and inconsequential variations in craftsmanship might be noticeable, as most of our pieces are made by hand. These variations should not be considered a defect.

 

LIFETIME CARE WITH JEMMA BOWERS

We recommend regular servicing of your fine jewellery, to make sure it is well looked-after and maintained so it can last a lifetime. We offer a complimentary check-up and cleaning service to make sure your piece is secure and looking its best, and can advise if any maintenance work is required.

We recommend booking in yearly, with a more thorough re-polish/clean every few years, as to not overly distress the metal. If we assess that any maintenance work is required we will first inform you of any costs and updated timelines.

 

WARRANTY CONDITIONS AND EXCLUSIONS Warranty and maintenance services as described above are only available to the person/the partner of the person who purchased the covered product from Jemma Bowers (if the piece was purchased for a friend, family member, etc, please do get in touch with us for advice)

Any work done to your piece (repair, sizing, any other service) by someone other than us, without prior consultation and agreement with us, will void your Manufacturer warranty.

Damage or loss that result from failure to obtain repairs or maintain the integrity of your piece are also not covered by us. This could for example include: 

- Scratches, nicks and dents are inevitable to precious metal and are not considered a defect

- Exposure to any unreasonable force or harmful conditions, improper wear/care, and improper storage. This includes cases where improper wear has caused damage resulting in loss of a stone

- Carrying on wearing a ring that has a bent or damaged claw/mount, thus augmenting the risk of a stone falling out. Prongs can wear over time and may require restoration work as normal wear. It is the wearer’s responsibility to notify us if you need to have the claws ‘built up’ to protect the stones

- Losing a stone or a stone falling out due to chipping /breaking caused by normal wear or impact - Warping the mount and/or setting due to a strong impact to the piece

- Discolouration of the piece due to exposure to chemicals (through contact with c leaning products, cosmetic products, chlorine from swimming pools, hot tubs, etc)

Please kindly note that our warranty does not apply to the replacement of a centre stone. We do not provide warranties for damage due to normal wear, product loss, loss of stones, or theft of the jewellery piece, and thus recommend taking out insurance.

 

INSURING YOUR JEWELLERY As we do not provide warranties for damage due to normal wear, product loss, loss of stones, or theft of the piece as outlined in more detail above, we always strongly recommend taking out insurance.

We can recommend a jewellery-specific insurance company if you’d like. Some of our clients add their pieces to an existing insurance (such as their home contents insurance) – if this is something you’d like to do, make sure your piece is covered for use and wear inside and outside of your home, as well as during any international travels. We cannot be held responsible if your chosen insurance does not adequately cover the value of your piece.

We are happy to provide a valuation of your Jemma Bowers piece on request. Please email hello@jemmabowers.co.uk, and we’ll get back to you to help you with your query.